Introduction
Senores Pharmaceuticals Limited ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or engage with our pharmaceutical manufacturing and supply services.
By using our website or submitting your information to us, you consent to the practices described in this Privacy Policy. We encourage you to read this document carefully.
Scope: This policy applies to all information collected through our website, contact forms, email communications, and business interactions with Senores Pharmaceuticals Limited, headquartered at Ahmedabad, Gujarat, India.
Information We Collect
We collect information that you voluntarily provide to us and information that is automatically collected when you use our website.
Information You Provide Directly
- Full name and contact details (email address, phone number)
- Company name, designation, and business address
- Inquiry type and message content submitted via our contact form
- Order details and procurement requirements for bulk or institutional orders
- Communications you send to us via email or telephone
Information Collected Automatically
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent on pages, and navigation paths
- Referring website URLs and exit pages
- Device identifiers and cookie data (see Section 8)
We do not collect sensitive personal data
We do not intentionally collect sensitive personal information such as health records, financial account details, government ID numbers, or biometric data through this website.
How We Use Your Information
We use the information we collect strictly for legitimate business purposes related to our pharmaceutical manufacturing and supply operations:
- To respond to your inquiries, quote requests, and business communications in a timely manner
- To process and fulfill product orders, supply agreements, and contract manufacturing arrangements
- To send important transactional communications such as order confirmations, shipping updates, and regulatory notifications
- To improve our website functionality, user experience, and service offerings
- To comply with applicable legal obligations under Indian law, including the Information Technology Act, 2000 and its amendments
- To maintain records as required by pharmaceutical regulatory authorities including CDSCO and state drug regulatory bodies
- To detect, prevent, and address technical issues or fraudulent activity
We will not use your personal information for unsolicited marketing communications without your prior consent.
Disclosure of Your Information
We respect your privacy and do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist us in operating our website, conducting our business, or serving you — subject to strict confidentiality obligations
- Regulatory Compliance: Government bodies, drug regulatory authorities, or law enforcement agencies when required by applicable law or valid legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections
- With Your Consent: In any other circumstances where you have explicitly authorized the disclosure
Note: Any third parties with whom we share data are contractually obligated to handle your information in accordance with applicable privacy laws and to use it solely for the purposes for which it was shared.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure Sockets Layer (SSL) encryption for data transmitted through our website
- Access controls limiting data access to authorized personnel only
- Regular review of our data collection, storage, and processing practices
- Physical security measures at our offices and facilities
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We encourage you to use secure and updated browsers when accessing our website.
Data Retention
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Contact form and inquiry data is retained for up to 3 years from the date of last contact
- Business transaction records are retained for a minimum of 7 years in compliance with Indian accounting and tax laws
- Regulatory documentation required by pharmaceutical authorities is retained for the period mandated by CDSCO and applicable laws
- Website analytics data is retained in aggregated, anonymized form indefinitely
After the applicable retention period, your personal data is securely deleted or anonymized.
Your Rights
Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023 (DPDPA), you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Correction: Request correction of inaccurate or incomplete personal data
- Right to Erasure: Request deletion of your personal data, subject to legal and regulatory obligations
- Right to Withdraw Consent: Withdraw consent for processing at any time, where processing is based on consent
- Right to Grievance Redressal: Lodge a complaint with us or the Data Protection Board of India if you believe your rights have been violated
To exercise any of these rights, please contact us at the details provided in Section 12. We will respond to your request within 30 days.
Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small data files stored on your device.
Types of Cookies We May Use
- Essential Cookies: Necessary for the website to function properly — these cannot be disabled
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
- Preference Cookies: Remember your settings and preferences for a better experience
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information on managing cookies, visit your browser's help documentation.
Third-Party Links
Our website may contain links to third-party websites, including regulatory authority portals, industry bodies, and partner organizations. These links are provided for your convenience and informational purposes only.
We have no control over the content, privacy practices, or policies of third-party websites and assume no responsibility for them. We encourage you to review the privacy policy of any third-party website you visit. The inclusion of a link on our website does not imply endorsement of that website or its content.
Children's Privacy
Our website and services are directed exclusively toward businesses, healthcare professionals, distributors, and institutional clients. We do not knowingly collect personal information from individuals under the age of 18.
If you believe that a minor has provided us with personal information without appropriate consent, please contact us immediately at snrspharmaltd@gmail.com and we will take prompt steps to delete such information from our records.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will update the "Last Updated" date at the top of this page.
We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our website following the posting of changes constitutes your acceptance of those changes.
For material changes that significantly affect how we handle your personal data, we will make reasonable efforts to notify affected parties directly via email.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please do not hesitate to contact us:
Senores Pharmaceuticals Limited
Data Privacy Inquiries & Grievance Officer
Opp Jayantilal Park, Ambali Bopal Road,
Ahmedabad – 380054, Gujarat, India
We are committed to resolving any privacy concerns promptly and will acknowledge your request within 72 business hours.